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Certificate II in Retail Services

Qualification Attained*

* where all required units as per the Australian Qualifications Framework (AQF) are successfully completed

  • Certificate II in Retail Services (SIR20212)

What will I get out of this program?

This qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets.
Individuals may work with some autonomy or in a team but usually under close supervision.

Individuals with this qualification are able to perform roles such as:  providing product and service advice in a retail store, selling products and services in a variety of retail settings, operating a check out area, preparing and selling fast food items, store/rotate and replenish food stock, checking stock and replenishing retail shelves, and organising and maintaining work areas and displays.

What job opportunities will I have?

Store Assistant in various retail store settings, such as speciality stores, supermarkets, department stores and retail fast food outlets.

Do I need to have prior knowledge or work experience?

Basic numeracy and literacy skills are required to effectively participate in this program. Students will be required to undertake work experience to be assessed for some competencies. Due to insurance limitations, students residing outside of Queensland will be required to source volunteer or paid work experience independently

What can I study after this?

Upon successful completion, students may consider further study in the Certificate III, IV or Diploma in Retail Management. For more information please contact the Wide Bay Institute of TAFE.

What study options do I have?

There is 1 way to study this course.

Certificate II in Retail


Print Friendly Brochure Print Friendly Brochure
  • Online
  • Practical
Delivery Package Number:
Online and/or Distance
Entry Mode:
Direct Entry

When can I start?

You may enrol and commence study at any time through the year.

How long will it take?

This is an online program which provides you with the flexibility to study at your own pace.

This program usually requires 6 months to complete.

Be aware that enrolment into the full program at this time will require a solid commitment to complete and succeed. It may be advisable to only enrol into Block 1 and 2 to ensure successful completion. Please contact the teacher if you have any concerns. 

How much time will I commit?

As a guideline you should allow a maximum of 3 weeks per unit.

How much will it cost?

Students studying Off Campus are required to pay a $25.00 Administration Fee at time of enrolment, valid for one calendar year.

Government Subsidised Training Fee:

Full Cost: $764.40
Concession: $346.50


Non-Subsidised Training Fee:

Full Fee for Service: $2441.60

Fees vary depending on your eligibility for Queensland Government subsidised training. Funding rules have changed effective as of 1 July 2013, please discuss with a Customer Care Officer to determine your eligibility.

Please choose carefully – your fees are not refundable once the program has commenced. An Instalment Plan is a credit arrangement. If you have signed an Instalment Plan and you withdraw from, or fail to participate in the program, the balances of any fees remain payable to Wide Bay TAFE.

Please refer to the full Refund Policy available at: http://www.widebay.tafe.qld.gov.au/resources/pdf/refund-policy.pdf.

Please note: Job Services Australia (JSA's) providers, employers etc. are not entitled to claim concessional prices on behalf of their clients. 

To obtain information on individual unit pricing please refer to the enrolment form enclosed in your brochure information or alternatively refer to the enrolment form link at the bottom of the online brochure.  

An annual administration fee may be included in the cost of this course – this will be detailed on your enrolment form.

It is important that you access and understand the following information prior to enrolling in this program:

  • Training and assessment arrangements including RPL
  • Fees and charges including refunds
  • Facilities and client support services
  • Complaints and appeals procedures

You can access this information by visiting the TAFE Open Learning website homepage (http:// http://www.openlearning.tafe.qld.gov.au ) and clicking on the Institute Student Guides link under Quicklinks. Alternatively, to obtain a hard copy of this information please call the Customer Service Contact Centre.

Information correct at time of publication. Prices advertised are subject to change. Course commencement is dependent on sufficient enrolments, accreditation and registration requirements. Please confirm course tuition fees at time of enrolment.

How do I enrol?

Enrol over the phone

Call our Customer Service Contact Centre on 1800 657 387 during business hours with your credit card and concession card (if applicable) details ready.

Enrol online, via fax or post

  1. Download the associated enrolment documents and a copy of the applicable Institute Student Guide. 
  2. If you have Internet available, log on to Student Self Service ( http://enrol.tafe.net ) to create or update your personal student profile.
  3. If online enrolment is available for this course; please refer to any online enrolment information below. 
  4. If you wish to fax or post your completed enrolment documents, please refer to the contact details below.
  5. Once you have been enrolled; you will be issued a copy of your enrolment confirmation and receipt to confirm your enrolment.

If this course is paper based or on CD; learning materials will be posted out to your mailing address within 10 working days of enrolment.
If this course is delivered online over the internet; Website login access will be provided to web based learning environments within 2 working days.
If you are a new student wishing to enrol via fax or post; please download, complete and return the New Student Personal Details form [PDF 252 KB].

Contact Details:

Mail - GPO Box 1326, BRISBANE QLD 4001 (Attention: TAFE Open Learning Enrolments)

Fax - (07) 3869 8249 (Attention: TAFE Open Learning Enrolments)

Resource Requirements

Students will require a reliable internet connection and email address to be able to access online resources for each unit through My.TAFE. Student login details will be provided from your TAFE Institute within 3 working days of your enrolment date.

Additional Information

Work Experience

If you are not currently working in a relevant retail environment you will be required to undertake Work Experience to build the practical skills required.


Online discussions will be available at times to be advised. Students are able to email the teacher at any time for assistance.


Assessments will be conducted through online theory tests and practical tasks in the work place. Some assessments will require video or photographic evidence which will be uploaded through the my.TAFE site website. More information will be provided after enrolment.

Course Structure

View the Print Friendly Brochure for a list of subjects and the order in which you complete them.

Related Documents

Information correct as at 14 February 2014.